A legal disclaimer

Last Updated: [Insert Date]

At [Salon Name], we strive to provide a high standard of professional beauty treatments and services. Please read our refund policy carefully before booking.

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1. Appointments & Cancellations

We kindly ask that all appointment changes or cancellations are made at least 24 hours before your scheduled appointment.

• Cancellations made with more than 24 hours’ notice may be rescheduled or refunded.

• Cancellations made with less than 24 hours’ notice may result in the loss of the booking fee or deposit.

• Missed appointments (no-shows) are non-refundable.

This policy allows us to manage our schedule and offer appointments to other clients.

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2. Deposits

Some services may require a deposit at the time of booking.

• Deposits are non-refundable if the appointment is cancelled with less than 24 hours’ notice.

• Deposits may be transferred to another appointment if sufficient notice is given.

3. Treatment Results

Results from beauty treatments can vary depending on individual skin types, aftercare and lifestyle factors.

Refunds are not offered for completed treatments where the service has been carried out as agreed.

However, if you have concerns about your treatment, please contact us within 48 hours so we can review and offer a suitable resolution where possible.

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4. Courses & Treatment Packages

Pre-paid treatment courses or packages:

• Are non-refundable once started

• May be transferable to another treatment or person at the salon’s discretion

• Must be used within the stated validity period

5. Products

Unopened retail products may be returned within 14 days of purchase for an exchange or refund.

Products that have been opened or used cannot be refunded for hygiene reasons unless faulty.

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6. Gift Vouchers

Gift vouchers:

• Are non-refundable

• Cannot be exchanged for cash

• Must be used before the expiry date shown on the voucher

7. Late Arrivals

If you arrive late for your appointment:

• Your treatment time may be reduced

• The full treatment price may still apply

This ensures we remain fair to all clients with scheduled appointments.

8. Contact Us

If you have any questions about this policy, please contact:

[Salon Name]

Email: [Insert Email]

Phone: [Insert Phone